Thursday 30 November 2017
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Health Net...
Application submitted via fax for an individual plan on November 14.
Check sent via Priority Mail. Received on 11/16
11/27 - After being unable to log into the broker site to check status, I called their IFP broker service number. The rep was unable to locate the application and promised to call back the next day. She didn't.
11/30 - Calling again. The phone wait time is quoted as 126 minutes. After 46 minutes, listening to the same inane music and announcements, I believe it.
This is inexcusably rude.
I don't care what excuse they have. How can any business be this disrespectful of someone's time?
from InsureBlog http://ift.tt/2nheZe0
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